Where does the video go when I purchase it?
To find your leadership videos and other purchases once you have checked out, go to "My Account" and then "My Downloads". On this page you can watch the Leadership video instantly or download the video to your computer. You can find your badges, award posters, and music as well.
Where does the video go when I download it?
How to download from a PC/Windows - if your computer does not automatically prompt you to 'save this file' once you download it, go to Windows Explorer. On the "Favorities" tab on the left hand side of the page, you will see a spot called "Downloads". Click on "Downloads" and sort by "Date Modified". The most recent downloads will appear at the top of the list, starting with the word "Elevate". You can "Open" and "Save As" OR drag them into another folder where you want to keep them.
How do I find my child’s badge and print it out?
First, log in to your ElevateAtHome account by clicking on "My Account" at the top of the web page and log in under "Registered Customers." Once you are logged in, the website will automatically take you to the "My Account" page. On the left side of the page, under "Purchase History & Downloads," click on "My Downloads". Once you do, the page will show your downloadable product history. Click on the "Badges" button to sort by badges. Scroll down to find a badge that you have purchased/completed and click on the gray "Badge" button. For a PC/Windows, you will see a .PDF file open and then you can print it. For Mac, you will see the file save to your downloads and open as a .PDF file for you to print out.
How do I reset my password?
On the "My Account" page, under the submit/login button click, "Forgot Your Password?". Then, fill out your email in the next box and click continue. If you do not receive an email to prompt you to reset your password, please go to the "Contact Us" Page and fill out the form. We will contact you within one business day.
Do I need any special software to view the videos or pdfs?
You should not need any special software to view the content on ElevateAtHome.com. All videos on ElevatePastors.com are in Quicktime and all printable downloads are in Adobe Acrobat Reader. Your videos should open with Windows Media Player or a Quicktime player. Please contact us (below) with any additional problems.